User Data Deletion

Waami stores data only as required to provide its CRM services to the businesses that use it. If you are a Waami user (a business or an agent) and you want your account deleted, you can do so directly from the Waami dashboard — no email needed. If you are an end user who communicated with a business through Waami, you can request deletion using the process in Section 2. All requests are processed free of charge.

1. Delete Your Waami Account (In-App — Recommended)

Waami users can delete their own account at any time from the Waami CRM settings. Follow these steps:

1. Sign in to your Waami dashboard.
2. Go to Settings → Account (the “Account” section of the Settings page).
3. Before deleting (optional but recommended): Export Data — use the “Export Data” option on the same page to download your contacts and conversation history. Once your account is deleted, this data cannot be recovered.
4. Click Delete Account (Settings → Account → Delete Account).
5. Confirm the deletion when prompted. After confirmation:
   • Your subscription is cancelled immediately and you will not be charged again.
   • Your access to the Waami dashboard is removed.
   • Your account and all associated data (messages, contacts, conversation history, labels and personal information) are permanently deleted after your current plan period ends — the deletion is completed at the end of the plan you have already paid for, so that any in-progress work can be wrapped up before the data is removed.
   • You will receive a confirmation email once the deletion is complete.

If you change your mind before the deletion is completed (i.e., while your plan period is still running), contact us at support@waami.zumper.in and we will cancel the pending deletion.

2. Request Deletion by Email (End Users & Alternative Method)

If you are an end user of a business that uses Waami, or if you are unable to use the in-app option, you can request data deletion by email:

1. Email your request. Send an email to support@waami.zumper.in with the subject line “Data Deletion Request”. In the body, include:
   • Your full name,
   • The registered WhatsApp Business number (or your personal phone number, if you are an end user),
   • The name of the business/account associated with Waami (if applicable), and
   • Your contact email address for confirmation.
2. We verify the request. Within 2 business days, we will verify your identity and confirm ownership of the account or data in question. We may ask for additional details to prevent unauthorized deletion requests.
3. We delete the data. Once verified, all associated data — including messages, contact records, conversation history and any personally identifiable information — is permanently deleted from our systems within 7 (seven) business days.
4. You receive confirmation. Once the deletion is complete, we will send you a confirmation email to the address you provided in your request.

Alternative Method — By Phone

If you are unable to email, you may also submit a data deletion request by calling us at +91 84679 18749 during business hours (Mon – Sat: 10:00 AM – 7:00 PM (IST)). Please have the same information described in Section 2 ready, and we will follow the same verification and deletion process (typically completed within 7 business days).

What Happens After Deletion

• All your message content, metadata, contact and profile information stored by Waami is permanently deleted and cannot be recovered.
• Data that we are legally required to retain (for example, billing records required under Indian tax law) may be kept for the period required by law, but will not be used for any other purpose.
• If you are an end user, deletion of your data from Waami does not delete your conversations from WhatsApp or from the business's own records — you should contact the business or WhatsApp directly for that.

For any questions about this process, contact us at support@waami.zumper.in or +91 84679 18749.